{"id":450,"date":"2020-08-28T22:12:36","date_gmt":"2020-08-28T22:12:36","guid":{"rendered":"https:\/\/archerdigital.net\/easydelivery\/?page_id=450"},"modified":"2021-01-16T20:06:34","modified_gmt":"2021-01-16T20:06:34","slug":"faqs","status":"publish","type":"page","link":"https:\/\/archerdigital.net\/easydelivery\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/i><\/span><\/i><\/span>Can my parcel be delivered today?<\/span><\/i><\/div>

Yes. Same day deliveries is our strength! For our Delivery Express<\/strong>,\u00a0You Shop, We Collect, Delivery For Businesses<\/strong>\u00a0and\u00a0Shop And Delivery<\/strong>, you will need to place the booking, please refer to easydeliveryaus.com<\/a>.<\/strong><\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Can you place a booking over the phone?<\/span><\/i><\/div>

Ideally, we would love you to book online in our platform easydeliveryaus.com<\/a><\/strong>. It\u2019s really quick and simple! If you need help or would like to place a booking over the phone give us a call on 0472578914<\/strong><\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>How much does it cost? Can I get a quote?<\/span><\/i><\/div>

EASY charges a distance-based flat fee. Additional charges may apply for Shop and Deliver service. Get an instant quote<\/a><\/strong><\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>What time do Easy Operate?<\/span><\/i><\/div>

Our customer service runs from 7am to 6pm (AWST) Monday to Sunday. Book online now easydeliveryaus.com<\/a><\/strong><\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Which areas can I send my parcel to and from?<\/span><\/i><\/div>

You can send your parcel to and from Perth metro areas. Book online now easydeliveryaus.com<\/a><\/strong>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Can my parcel be delivered on the weekends and after hours?<\/span><\/i><\/div>

Yes, it can! Our office is open 7 days a week until 6pm. Book online now easydeliveryaus.com<\/a><\/strong>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>What goods can be sent?<\/span><\/i><\/div>

Almost anything weighing less than 10kg, if it fit in our bag pack we can take it! We aren\u2019t allowed to take:

(a)<\/strong> People, animals, or other living critters;
(b)<\/strong> Stolen or illegal items, or something you suspect to be stolen or illegal;
(c)<\/strong> Fragile or perishable items;
(d)<\/strong> Valuable items including, but not limited to, precious stones, metals, watches, jewellery, furs, china, art, antiques, money, vouchers, travellers cheques, bearer bonds, bills of exchange, promissory notes, bank, credit, pre-pay or other store cards with a cash equivalent value, spirits, tobacco and cigarettes;
(e)<\/strong> Noxious, flammable, corrosive, poisonous, explosive, or other dangerous items;
(f)<\/strong> Illicit drugs, fireworks, weapons, or firearms;
(g)<\/strong> Hazardous items, regardless of whether the risk of such hazard can be reduced or controlled if the item is handled or packaged properly;
(h)<\/strong> Items containing chemicals, gases, poisons\/toxins, toxic waste, radioactive materials, organic peroxides, oxidising substances, bacteria, viruses, infectious or biological substances, human tissue or any other living organisms and specimens; or
(i)<\/strong> are otherwise unlawful.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>How long will it take for my parcel to be delivered?<\/span><\/i><\/div>

Delivery times vary depending on the type of service you book \u2013 deliveries can be as short as 30 minutes<\/strong>.

Once you book, we send you confirmation with the name, mobile number and ETA of your Easy courier.

Please note, delivery times may vary depending on traffic, weather, or other conditions. Be sure to check the details of your booking, or refer to our Customer Terms<\/u><\/strong>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>What happens if I cancel or no one is present?<\/span><\/i><\/div>

Cancellations made prior to the Easy courier being on route to your location are free.<\/p>

If the courier arrives to collect a parcel and no one\u2019s there, they\u2019ll wait for up to 5 minutes and try to contact you by phone and SMS<\/strong>.<\/p>

After this time, the full fee will be charged.<\/strong> The same goes for the destination, but if we can\u2019t track you down to make other arrangements, we\u2019ll return your parcel to the pickup location.

If returning it isn\u2019t possible that day, we may need to hold onto it at your own risk until we can. Your courier will keep you in the loop. Please note, additional charges may apply for returns<\/strong>.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Can I call the Easy courier?<\/span><\/i><\/div>

Absolutely!<\/strong> Once you book we\u2019ll send you their contact details. They\u2019re always happy to take a call. We do find our real-time tracking, answer most questions about how long collection or delivery will take.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Where can I get more information?<\/span><\/i><\/div>

Email us contact@easydeliveryaus.com<\/strong> or give us a call on 0472578914<\/strong> and we will be happy to answer any other question you have<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions Can my parcel be delivered today? Yes. Same day deliveries is our strength! For our Delivery Express,\u00a0You Shop, We Collect, Delivery For Businesses\u00a0and\u00a0Shop And Delivery, you will need to place the booking, please refer to easydeliveryaus.com. Can you place a booking over the phone? Ideally, we would love you to book online […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-450","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/archerdigital.net\/easydelivery\/wp-json\/wp\/v2\/pages\/450","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/archerdigital.net\/easydelivery\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/archerdigital.net\/easydelivery\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/archerdigital.net\/easydelivery\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/archerdigital.net\/easydelivery\/wp-json\/wp\/v2\/comments?post=450"}],"version-history":[{"count":39,"href":"https:\/\/archerdigital.net\/easydelivery\/wp-json\/wp\/v2\/pages\/450\/revisions"}],"predecessor-version":[{"id":2785,"href":"https:\/\/archerdigital.net\/easydelivery\/wp-json\/wp\/v2\/pages\/450\/revisions\/2785"}],"wp:attachment":[{"href":"https:\/\/archerdigital.net\/easydelivery\/wp-json\/wp\/v2\/media?parent=450"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}